If you’ve ever regretted a game purchase on your PS5, don’t worry; you’re not alone. Sometimes, a game doesn’t meet our expectations, or maybe it has issues that make it unplayable. In such cases, the question is, “can you refund games on PS5?” You’re in the right place, because we’re about to break it down for you.
Can you refund games on PS5?
Yes, you can indeed refund ps5 games. However, there are specific conditions that your game must meet to qualify for a refund.
Here’s the lowdown:
14-day Refund Policy: To be eligible, you must submit your refund request within 14 days of buying the game in question from the PlayStation store. This means you have a two-week window to decide whether the game is a winner. If you wish to get a complete refund, decide within that time.
Not Having Downloaded or Streamed the Game: Once you’ve started streaming or downloading the game, it automatically becomes non-refundable. The company can only request a refund if the game is faulty or unplayable. So, make up your mind before streaming or downloading the game.
How to Refund a Game On PS5?
Now that you know the conditions for a PS5 game refund, Here’s how to refund a ps5 game. We’ve got two methods for you: 1: via ‘Request Refund’. 2: via Contact PlayStation Support.
Method 1: ‘Request Refund’ Button
We are mentioning it in the number one spot because it is the fastest possible way to get a refund. Here is how you can get a refund through the ‘Request Refund’ button:
- Access the PlayStation Store: Start by opening the PlayStation Store on your PS5 console. You can do this from the main menu.
- Navigate to the ‘Options’ menu: Find the game you want to refund once it is in the store. Press the ‘Options’ button on your controller.
- Select ‘Request Refund’: In the menu that pops up, you should see the option to ‘Request Refund.’ Click it.
- Follow the prompts: PlayStation will guide you through the refund process, asking you to confirm your request and providing any additional information required.
- Wait for Confirmation: After submitting your request, you must wait for PlayStation to review it. They’ll get back to you with the outcome.
Method 2: Contact PlayStation Support (especially for UK customers)
You need to follow these steps to request a full refund of a game on PS5.
- Visit the PlayStation Support Website: Open your browser and head to the PlayStation Support website. You can do this on your computer or mobile device.
- Sign in: Log in to your PlayStation Network account if prompted.
- Select ‘Contact Us’: Navigate to the website’s ‘Contact Us’ or ‘Help’ section.
- Choose ‘Refunds’: Look for the option related to refunds and select it.
- Contact Support: You should now have the option to contact PlayStation Support via chat, email, or phone. Choose your preferred method.
- Explain Your Situation: When you reach out to support, explain why you’re requesting a refund and provide all necessary details.
- Follow Support’s Instructions: The PlayStation Support team will guide you through the rest of the refund process.
Conclusion
Refund ps5 game is entirely possible, but it comes with some important conditions. You have a 14-day window to make up your mind after purchasing a game from the PlayStation store, and the game should not have been streamed or downloaded to be eligible for a refund.
We’ve also provided you with two methods to request a refund. You can use the “Request Refund” button within the PlayStation Store, or if you’re a UK customer or prefer a different approach, you can contact PlayStation Support for assistance.
Remember, the key to a successful refund process is to act swiftly and provide clear information about why you’re seeking a refund. While it may take some time, if your case aligns with the refund policy, you should eventually get your money back.
So, the next time you find yourself with a game that doesn’t meet your expectations, don’t hesitate to explore your options and request a refund.